Customer Service

  1. How to Order
  2. Shipping + Delivery
  3. Payment
  4. Sales Tax
  5. Returns + Exchanges
  6. Wholesale Accounts
  7. Privacy + Security
  • Shipping + Delivery

    All orders have a 1-2 business day production time before the projected shipping timeline starts. We ship from zip code 12546. All orders that qualify for free shipping will be shipped USPS. We do not ship on Saturdays or Sundays. We will use the contact information you provide with your order to follow up with you if we foresee any delays with your shipment.

    We ship worldwide, however, international orders do not qualify for free shipping. Please anticipate longer shipping periods if your order is shipped internationally.

    Expedited Shipping

    Our expedited shipping times do not include the time required to process orders before shipping. Please allow 1-2 business days of fulfillment time before shipping for any estimates of delivery times of orders placed at We will do our best to process orders marked for expedited shipping within one business day. However, any orders that we receive after noon (12pm EST) will be processed on the second business day.

    Changes + Cancellations

    Changes or cancellations to orders must be communicated to us within 24 hours of the original order submission, and may be made only by telephone: 212 206 0707.

    Delivery Requirements

    If your address requires special instructions for deliveries, please indicate those in the "Special Instructions\ box during checkout.

    Shipping Holidays

    Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

    Shipping Rates

    Shipping rates are calculated based on weight of package, shipping address and the shipping method. You can find cost of shipping using the shipping cost calculator during the checkout process. We offer free shipping on orders over $40.

  • How To Order

    Our current offerings are available for purchase in the Shop section of our website. We want your shopping experience at to be as easy as possible. You can create an account to make your checkout faster for repeat visits. If you prefer to not create an account, you can also checkout as a guest. Contact us if you have any questions regarding your order–we'll be happy to help!

  • Payment

    Irving Farm requires a credit card for online ordering. We accept Visa, Mastercard, American Express and Discover. Your card will be charged upon submission of your order. We do not accept checks, money orders or ship C.O.D.

  • Sales Tax

    All coffee is tax-free. All other items shipped within New York are subject to applicable sales tax.

  • Returns + Exchanges


    We stand behind the quality of all of our products, and your satisfaction with the quality of the product is guaranteed. If you are not completely satisfied with your purchase quality, you may request a full refund of the purchase price within five business days of receipt of the shipment. All items must be brand new, never used, with original packaging materials, accompanying literature, instructions and other materials that were included with the shipment.

    Shipping and handling charges are nonrefundable. No returns will be accepted after five business days of receipt of package. We are not able to issue credit to anyone except the original purchaser.

    Once the item has been received and inspected by Irving Farm, a credit will be issued to the original purchaser's card.

    Return the product to the address below (please keep your shipping receipt should you need to track your package). For your protection, we recommend that you insure it for full value.

    Irving Farm Coffee Roasters: Returns
    6044 Route 22
    Millerton, NY 12546

    All prices are subject to change without prior notice.

    If you have questions about our returns policy, please contact us at 212 206 0707, or email us:


    We cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you request a return of the unwanted item and order the item you would like.

  • Wholesale Accounts

    Irving Farm offers wholesale pricing to qualifying accounts. For more information and to submit an inquiry, visit our Wholesale page. You may also call us directly at 212 206 0707.

  • Privacy + Security

    Section 1 - What Do We Do With Your Information

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    Section 2 - Consent

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:
    Irving Farm Coffee Roasters 151 West 19th St., Fl 6 New York New York US 10011.

    Section 3 - Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Section 4 - Shopify

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

    Section 5 - Third-party Services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    Section 6 - Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    Section 7 - Cookies

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    Section 8 - Age of Consent

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Section 9 - Changes to this Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and\/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    Questions and Contact Information

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at:

    Irving Farm Coffee Roasters[Re: Privacy Compliance Officer]
    151 West 19th St., Fl 6
    New York, New York US 10011

    If you prefer not to order online, please call us at 212-206-0707 to place your order.